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FREQUENTLY ASKED QUESTIONS

About the App

DIBZ is a mobile app that is bringing convenience to drivers in Metro Manila! With Dibz, drivers can search for and reserve an available parking space and we guarantee it’s available when you arrive. No more circling the block in search for parking, no more waiting for other cars to vacate a parking, no more scramble for loose change and lost parking tickets! All payments are made cashless.

Cancellations & Refunds

If you feel you have been charged more than you should have, reach out to our customer support via the Dibz app and we will investigate it and refund you for any excess payment.

When you make a reservation, you have up to five (5) minutes to cancel without being charged a cancellation fee. Beyond five (5) you will be charged a cancellation fee based on the succeeding hourly rate of the garage + convenience fee.

e.g. Garage rate is P50 for 1st 2hrs and P20 per succeeding hour

If you cancel your reservation after 30 minutes, you will be charged P13 cancellation fee. If you cancel after one hour you will be charged P26.

Parking Rates

On Dibz, you have to purchase Dibz credits to pay for your parking fees- each Dibz Credit is equivalent to PHP1.00.

For reservations you will be charged the garage rate shown on the app garage info page, plus a convenience fee for the reservation and for keeping the space open for you before you arrive.

The convenience fee will be a minimum of 15.00 Dibz Credits but no more than 50.00 Dibz credits per transaction. If you have applied a promo code to your transaction, the discount will be deducted from the sum of garage fee + convenience fee and the difference is what will be deducted from your DibzPay wallet.

Reservations

Download the Dibz App for Android or iPhone

  1. Enter your destination and click search.
  2. Click Reserve to list the parking spaces that are in the area you searched.
  3. Click reserve and confirm the reservation details.
  4. Click navigate and you can also opt to navigate through Waze by pressing the Waze button that appears on the map.
  5. Show your electronic parking ticket to a Dibz parking attendant at the parking lot entrance. The Dibz parking attendant may scan the QR code on your electronic parking ticket.
  6. Park in the parking space assigned to you by the attendant.
  7. Show your electronic parking ticket to the parking attendant when you are on your way out of the parking lot. Parking attendant may scan it- Payment will be deducted from your DibzPay wallet at the end of your parking session when you exit from the garage.

We guarantee you will have a spot to park when you arrive if you reserve through Dibz! In the rare occasion there is an issue, one of our friendly garage attendants will be present on site to assist you and we will offer you free valet or assign you another parking space.

We recommend that you reserve a parking space just before you depart from your current location. Dibz currently does not support long term reservations, however you will be given an additional one hour on top of your Waze ETA before your reservation will expire.

While your reservation is on-going, we keep a parking space available just for you. Without an expiry period you could get side-tracked and forget that you have an ongoing reservation, causing other drivers to miss out on parking in that reserved space you no longer need. Now that just wouldn’t help to solve the parking problem would it?

Yes you can! As long as the parking you had previously reserved is still available. If it isn’t, you can try to book another parking space nearby, or you can opt for mobile valet if Dibz offers the service in the area.

Have some questions that are not included above?

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Garage Partnership

We are looking for more garage owners to partner with and list their garages on our mobile application.

Learn More

Residential Partnership

Are you interested in reducing your monthly residential parking space and helping out other drivers who are searching for parking?

Learn More